Last Updated: 2026
At Grow Glam, we want you to feel confident when shopping with us. We carefully inspect and package every order before shipment. If there is an issue with your purchase, please review the policy below.
1. Return Eligibility
We accept eligible returns within 30 days of delivery.
To qualify for a return, the product must:
- Be unused and unopened
- Be in its original packaging
- Be in resalable condition
- Include all original accessories, seals, labels, and packaging
- Be accompanied by proof of purchase or order confirmation
Products that do not meet these conditions may not be eligible for a refund.
2. Hair Care, Beauty & Personal Care Products
For health, hygiene, and safety reasons, opened or used hair care, beauty, cosmetic, and personal care products cannot be returned unless the product arrived damaged, defective, or incorrect.
This includes, but is not limited to:
- Hair Growth Oil
- Shampoo
- Conditioner
- Leave-In Conditioner
- Styling products
- Hair treatment products
- Beauty products
- Personal care products
If you experience a problem with a product, please contact our customer service team so we can review your concern.
3. Hair Tools & Electronic Devices
Hair tools, styling devices, massagers, curlers, brushes, and other electronic products may be returned within 30 days of delivery if they are unused, undamaged, and returned with all original packaging, accessories, manuals, and components.
If an electronic item is defective upon arrival, please contact us as soon as possible.
Damage caused by misuse, improper handling, unauthorized modification, normal wear and tear, or failure to follow product instructions is not considered a manufacturing defect.
4. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, leaking, broken, or you receive the wrong item, please contact Grow Glam within 48 hours of delivery.
Please provide:
- Your order number
- Your full name
- A description of the issue
- Clear photographs of the product
- Photographs of the packaging and shipping box when applicable
After reviewing the information, we may offer a replacement, refund, or other appropriate resolution.
Please do not discard the product or packaging until your claim has been reviewed.
5. Non-Returnable Items
The following items are generally not eligible for return:
- Opened or used beauty and personal care products
- Products with broken hygiene or safety seals
- Products damaged after delivery due to improper use
- Items returned without original packaging
- Gift cards
- Final-sale or clearance products marked as non-returnable
- Promotional or complimentary items
- Free gifts included with an order
- Personalized or custom products
- Products purchased from an unauthorized third-party seller
Your statutory rights regarding defective products are not affected where applicable.
6. How to Request a Return
Before returning any product, please contact Grow Glam customer service.
Include your:
- Name
- Order number
- Product you would like to return
- Reason for the return
Once your return request is reviewed, we will provide return instructions if the item is eligible.
Please do not send a return without receiving return instructions first.
Unauthorized returns may be delayed or refused.
7. Return Shipping
Unless the product was damaged, defective, or incorrectly shipped by Grow Glam, customers are responsible for return shipping costs.
Original shipping and delivery charges are generally non-refundable.
We recommend using a shipping service that provides tracking and keeping your tracking number until your return has been completed.
Grow Glam is not responsible for return packages lost or damaged during return transit.
If the return is due to an error made by Grow Glam, we will provide appropriate return instructions.
8. Refunds
Once your returned item is received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be issued to the original payment method used for the purchase.
Please allow approximately 5–10 business days after a refund has been processed for the funds to appear in your account. Processing times may vary depending on your bank, credit card company, or payment provider.
Shipping charges are not refundable unless the return resulted from an error by Grow Glam.
9. Partial Refunds
In certain situations, only a partial refund may be approved.
Examples may include:
- Missing packaging or accessories
- Items returned in a condition different from when they were shipped
- Products showing signs of damage not caused by Grow Glam
- Returns that do not fully meet the eligibility requirements of this policy
Grow Glam reserves the right to evaluate returned merchandise before issuing a refund.
10. Exchanges
If you would like a different product, we recommend contacting customer service.
When an exchange is approved, availability will depend on current inventory.
In some cases, the original product may need to be returned and refunded before a new order is placed.
11. Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
We will make every reasonable effort to cancel the order before it enters processing or shipment.
Once an order has been processed, packed, or shipped, it may no longer be canceled. You may need to follow our standard return procedure after receiving the order.
12. Refused or Undeliverable Packages
Customers are responsible for providing a complete and accurate shipping address.
If a package is returned to Grow Glam because of:
- An incorrect address
- An incomplete address
- Multiple unsuccessful delivery attempts
- Refusal of delivery
- Failure to collect the package
the customer may be responsible for shipping and reshipping charges.
If a refund is approved for an undeliverable or refused package, applicable shipping costs may be deducted from the refund.
13. Lost or Stolen Packages
Once an order is marked as delivered by the shipping carrier, Grow Glam cannot automatically assume responsibility for packages reported as missing or stolen.
Please check with household members, neighbors, building management, and the shipping carrier.
Contact us if you still cannot locate your package, and we will assist you with available carrier information or the appropriate next steps.
14. Purchases From Third-Party Retailers
Products purchased from another retailer, marketplace, salon, distributor, or authorized seller must generally be returned through the location where the purchase was originally made.
The retailer’s own return and refund policy may apply.
Grow Glam cannot guarantee refunds for purchases made through unauthorized sellers.
15. Promotions, Bundles & Free Gifts
If a purchase was made as part of a bundle, promotional offer, Buy One Get One promotion, gift-with-purchase offer, or similar promotion, all qualifying items may need to be returned in order to receive a full refund.
If a promotional item or free gift is not returned, its retail or promotional value may be deducted from the refund when legally permitted.
16. Product Results
Hair and beauty results vary from person to person.
Individual results may depend on factors including hair type, routine, usage, genetics, health, lifestyle, and other circumstances.
A product not producing a customer’s desired or expected cosmetic result does not automatically make the product defective.
This does not affect rights related to products that are damaged, defective, incorrectly described, or otherwise protected under applicable consumer law.
17. Refund Abuse & Fraud Prevention
Grow Glam reserves the right to refuse or limit returns, refunds, replacements, or exchanges when there is reasonable evidence of fraud, abuse of the return policy, excessive returns, altered products, false damage claims, or misuse.
18. Policy Changes
Grow Glam reserves the right to update or modify this Return & Refund Policy from time to time.
The policy displayed on our website at the time of your purchase will generally apply to your order, subject to applicable law.
19. Contact Us
For questions regarding a return, refund, damaged product, or order issue, please contact:
Grow Glam
Website: growglam.com
Please include your order number when contacting us regarding an existing purchase.
By purchasing from Grow Glam, you acknowledge that you have reviewed and agree to this Return & Refund Policy, subject to any rights provided to you under applicable consumer protection laws.