Privacy Policy

Grow Glam (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit
growglam.com, purchase our products, communicate with us,
subscribe to marketing, interact with our social media accounts, or otherwise use our services.

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information directly from you, automatically when you use our website, and from certain third parties.

Information You Provide Directly

Depending on how you interact with Grow Glam, we may collect:

• Full name
• Billing address
• Shipping address
• Email address
• Telephone number
• Account login information
• Order information
• Product preferences
• Customer service communications
• Reviews and testimonials
• Photographs or videos you voluntarily submit
• Survey responses
• Giveaway or promotion entries
• Marketing preferences
• Information submitted through contact forms
• Information you provide when applying for an affiliate, influencer, wholesale, or partnership program

2. Payment Information

When you make a purchase, payment information may be collected and processed by our payment service providers.

Depending on the payment method, this may include:

• Credit or debit card information
• Billing information
• Digital wallet information
• Transaction information

Grow Glam may not directly store complete payment card numbers when payments are processed securely by third-party payment processors.

Payment providers maintain their own privacy and security practices.

3. Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies, pixels, analytics tools, log files, and similar technologies.

This information may include:

• IP address
• Browser type
• Device type
• Operating system
• Approximate geographic location
• Pages visited
• Products viewed
• Referring website
• Time spent on pages
• Links clicked
• Shopping cart activity
• Checkout activity
• Date and time of visits
• Device identifiers
• Advertising identifiers
• Website interaction information

We use this information to operate our website, improve customer experience, and understand website performance,
prevent fraud, and improve marketing.

4. Cookies and Similar Technologies

Grow Glam may use cookies, pixels, tags, web beacons, analytics technologies, and similar tools.

These technologies may help us:

• Remember your shopping cart
• Keep you signed into your account
• Remember preferences
• Analyze website traffic
• Understand customer behavior
• Improve website functionality
• Measure advertising performance
• Provide personalized advertising
• Prevent fraud and abuse

Essential Cookies

These cookies are required for core website functions, such as checkout, account login, security, and shopping cart functionality.

Analytics Cookies

These cookies help us understand how visitors interact with our website.

Advertising Cookies

These cookies may be used to measure advertising campaigns and display advertisements that may be more relevant to you.

Preference Cookies

These cookies help remember choices such as language, region, or shopping preferences.

You may be able to control certain cookies through your browser or our website’s cookie preference tools, where available.

Disabling certain cookies may affect website functionality.

5. How We Use Your Information

We may use personal information for legitimate business purposes including:

• Processing purchases
• Fulfilling orders
• Processing payments
• Providing shipping and delivery updates
• Managing customer accounts
• Responding to customer questions
• Processing returns and refunds
• Handling warranty or product concerns
• Providing customer service
• Preventing fraud
• Maintaining website security
• Improving products and services
• Personalizing your shopping experience
• Analyzing website traffic
• Understanding customer preferences
• Conducting research and analytics
• Managing promotions and giveaways
• Communicating about products and services
• Sending marketing communications when permitted
• Managing influencer or affiliate relationships
• Managing wholesale and retail partnerships
• Complying with legal obligations
• Protecting our legal rights

6. Order Fulfillment

When you place an order, we use the information you provide to:

• Confirm your order
• Process payment
• Prepare your shipment
• Deliver your order
• Send tracking information
• Communicate regarding your purchase
• Process returns, refunds, or exchanges
• Detect potentially fraudulent transactions

We may share necessary information with service providers involved in fulfilling your order.

7. Email Marketing

If you subscribe to Grow Glam marketing emails, we may send you:

• New product announcements
• Promotions
• Discount offers
• Product education
• Beauty and hair-care content
• Special events
• Restock notifications
• Brand updates

You can unsubscribe from promotional emails at any time by clicking the unsubscribe link included in marketing emails.

You may still receive transactional messages regarding orders, payments, account security, shipping, or customer service.

8. SMS/Text Message Marketing

If you voluntarily enroll in Grow Glam text-message marketing, we may send promotional or transactional SMS messages.

Depending on the program, messages may include:

• Promotions
• Discount codes
• New product launches
• Order notifications
• Cart reminders
• Restock alerts
• Special offers

Consent to receive promotional text messages is not required as a condition of purchase unless otherwise expressly disclosed and permitted by applicable law.

Message and data rates may apply.

You may opt out of promotional text messages using the opt-out instructions included in the messages.

9. Abandoned Cart Communications

If you begin checkout but do not complete your purchase, we may use your contact information, where legally permitted,
to remind you about products left in your cart.

You may opt out of promotional communications using the unsubscribe or opt-out options provided.

10. Advertising and Retargeting

Grow Glam may work with advertising and analytics partners to promote our products.

These partners may collect information about your interactions with our website and advertisements through cookies,
pixels, or similar technologies.

This may allow us to:

• Measure advertising performance
• Understand which advertisements lead to purchases
• Show advertisements to previous website visitors
• Reach audiences that may be interested in Grow Glam
• Improve marketing campaigns

Advertising services may include platforms such as:

• Google
• Meta/Facebook
• Instagram
• TikTok
• Pinterest
• YouTube
• Other advertising networks

These companies operate according to their own privacy policies.

11. Google Services

Grow Glam may use Google products and services, including services related to:

• Website analytics
• Advertising
• Shopping listings
• Merchant Center
• Search
• Conversion tracking

Google may collect information through cookies or similar technologies in accordance with Google’s own privacy practices.

You may have choices regarding personalized advertising through your Google account or advertising preferences.

12. Social Media

Grow Glam may maintain accounts on social media platforms including:

• Instagram
• Facebook
• TikTok
• YouTube
• Pinterest
• Threads
• Other platforms

When you interact with Grow Glam through these services, the social media platform may collect information about you.

The platform’s own privacy policy governs its collection and use of information.

If you send us a direct message, comment, review, photograph, video, or other communication, we may receive and use
that information to respond to you or manage our social media presence.

13. Reviews and User-Generated Content

If you submit a review, testimonial, photograph, video, or other content, some information may become publicly visible if you choose to publish it.

For example, a review may display:

• First name
• Initial
• Review text
• Rating
• Product photographs
• Video content

Please avoid submitting information that you do not want publicly displayed.

14. Influencers, Affiliates and Brand Ambassadors

If you apply to participate in a Grow Glam influencer, affiliate, ambassador, creator, or partnership program,
we may collect information such as:

• Name
• Contact information
• Social media profiles
• Audience information
• Shipping information
• Content samples
• Payment information
• Tax information where required
• Affiliate performance data

We use this information to evaluate applications, manage partnerships, send products, process commissions,
and comply with applicable obligations.

15. Wholesale and Retail Partners

If you contact Grow Glam regarding wholesale, distribution, or retail opportunities, we may collect:

• Business name
• Business address
• Contact person’s name
• Email address
• Telephone number
• Website
• Tax or resale information
• Order information
• Payment information
• Business-related communications

This information may be used to evaluate and manage the commercial relationship.

16. Information We Share

Grow Glam does not sell personal information for money in the ordinary meaning of the word “sell.”

However, we may share information with service providers and business partners when necessary to operate our business.

These may include:

• Website hosting providers
• E-commerce platforms
• Payment processors
• Shipping carriers
• Fulfillment providers
• Customer service software
• Email marketing providers
• SMS providers
• Analytics providers
• Advertising networks
• Fraud prevention services
• Accounting providers
• Legal advisors
• Technology providers
• Cloud storage providers
• Business consultants

We provide these parties with information reasonably necessary to perform services for Grow Glam.

17. Shipping Companies

To deliver your purchases, we may provide shipping partners with information such as:

• Name
• Shipping address
• Telephone number
• Email address
• Order or delivery information

Shipping carriers may process this information according to their own privacy practices.

18. Legal Requirements

Grow Glam may disclose personal information when we reasonably believe disclosure is necessary to:

• Comply with applicable law
• Respond to legal processes
• Respond to lawful government requests
• Enforce our Terms & Conditions
• Investigate fraud
• Protect customers
• Protect Grow Glam
• Protect property or safety
• Establish or defend legal claims

19. Business Transfers

If Grow Glam is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction,
personal information may be transferred as part of that transaction, subject to applicable law.

20. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

• The type of information
• Customer relationship
• Legal obligations
• Accounting requirements
• Tax requirements
• Fraud prevention
• Warranty considerations
• Dispute resolution
• Security requirements

We may retain certain records after your customer relationship ends when required or permitted by law.

21. Data Security

Grow Glam uses reasonable administrative, technical, and organizational safeguards designed to protect personal information.

These measures may include:

• Secure website technology
• Encryption where appropriate
• Access restrictions
• Password protections
• Payment processing security
• Fraud monitoring
• Limited employee access

However, no website, electronic transmission, database, or storage system can be guaranteed to be completely secure.

Customers should also take steps to protect their accounts and passwords.

22. Your Account

If you create a Grow Glam customer account, you are responsible for maintaining the confidentiality of your password and login information.

Please contact us promptly if you suspect unauthorized access to your account.

23. Children’s Privacy

Grow Glam’s website and products are not directed toward children under the age of 13.

We do not knowingly collect personal information directly from children under 13 without appropriate parental consent.

If you believe a child has provided personal information to us without appropriate authorization, please contact us so we can review the request and take appropriate action.

24. Privacy Rights

Depending on where you live, you may have certain privacy rights regarding your personal information.

These rights may include the ability to request:

• Access to personal information
• Correction of inaccurate information
• Deletion of certain information
• A copy of certain personal information
• Information regarding how data is used
• Information regarding certain disclosures
• Withdrawal of certain consents
• Opt-out from certain marketing
• Opt-out from certain targeted advertising or data-sharing practices where applicable

Privacy rights vary by jurisdiction and may be subject to legal exceptions.

25. California Privacy Rights

California residents may have additional privacy rights under applicable California privacy laws.

Depending on applicability and circumstances, these may include rights to:

• Know what personal information is collected
• Request access to personal information
• Request correction
• Request deletion
• Obtain information about categories of information disclosed
• Opt out of certain sales or sharing of personal information
• Limit certain uses of sensitive personal information where applicable
• Receive equal service without unlawful discrimination for exercising privacy rights

If Grow Glam becomes subject to specific California privacy-law requirements, we will provide required notices and mechanisms consistent with applicable law.

26. “Do Not Sell or Share My Personal Information”

Grow Glam does not sell personal information for monetary compensation in the ordinary meaning of “sell.”

However, certain advertising or analytics practices may be considered “sharing” or “selling” under some privacy laws.

Where required by applicable law, eligible users may have the right to opt out of such practices.

If applicable to Grow Glam’s website, an appropriate privacy-choice mechanism may be provided.

27. Sensitive Personal Information

Grow Glam generally does not seek to collect sensitive personal information unless reasonably necessary for a transaction,
employment, legal requirement, partnership, or other legitimate business purpose.

Please do not voluntarily provide sensitive information unless it is necessary for your interaction with us.

28. International Visitors

If you access Grow Glam from outside the United States, your information may be processed or stored in the United States
or other countries where our service providers operate.

Privacy protections may differ from those available in your country.

Where applicable, we take reasonable steps to process personal information consistent with relevant legal requirements.

29. European and UK Visitors

If applicable privacy laws in the European Economic Area or United Kingdom apply to your personal information,
you may have additional rights, including rights regarding:

• Access
• Correction
• Deletion
• Restriction
• Data portability
• Objection to certain processing
• Withdrawal of consent

Where required, personal information may be processed based on:

• Performance of a contract
• Legal obligations
• Legitimate business interests
• Consent
• Other lawful bases

You may also have the right to contact your local data protection authority.

30. Third-Party Websites

Our website may contain links to other websites or services.

Grow Glam is not responsible for the privacy practices, security, content, or policies of third-party websites.

We encourage you to review the privacy policies of any third-party site you visit.

31. Payment Providers

Payments may be processed by third-party payment providers.

Those providers may independently collect and process personal information according to their own privacy policies.

Grow Glam is not responsible for the independent privacy practices of payment processors.

32. E-Commerce Platform Providers

Grow Glam may use third-party e-commerce technology to operate our online store.

Depending on our website configuration, these providers may process information necessary to:

• Host the website
• Operate checkout
• Manage orders
• Manage customer accounts
• Provide payment functionality
• Manage analytics
• Support website security

These providers process information according to their own agreements and privacy practices.

33. Fraud Detection

We may use automated or manual tools to detect transactions that appear fraudulent, suspicious, or unauthorized.

Fraud prevention may involve analyzing:

• IP address
• Device information
• Billing information
• Shipping information
• Purchase patterns
• Payment signals

Orders may be delayed, reviewed, or canceled when fraud concerns arise.

34. Location Information

Grow Glam may receive approximate location information based on IP addresses or device information.

We generally use approximate location information to:

• Identify your country or region
• Calculate shipping options
• Detect fraud
• Personalize website experiences
• Analyze visitor traffic

We do not intentionally collect precise GPS location information unless a feature specifically requests it and appropriate permission is provided.

35. Changes to Your Information

You may update certain account information by logging into your account, where available.

You may also contact Grow Glam to request corrections to personal information, subject to appropriate identity verification.

36. Privacy Requests

To submit a privacy-related request, contact us using the information provided at the bottom of this policy.

Please include:

• Your name
• Email address associated with your account
• Type of privacy request
• Any relevant order or account information

We may need to verify your identity before processing certain privacy requests.

We will respond in accordance with applicable law.

37. Authorized Agents

Where permitted by law, you may authorize another person to submit certain privacy requests on your behalf.

We may require proof of authorization and may need to verify your identity directly.

38. Marketing Preferences

You can manage marketing preferences at any time.

For email marketing, use the unsubscribe link included in promotional emails.

For SMS marketing, follow the opt-out instructions included in the message.

Stopping promotional marketing will not stop necessary communications related to:

• Orders
• Shipping
• Returns
• Refunds
• Account security
• Customer service
• Legal notices

39. Browser Privacy Controls

Your browser may allow you to block or delete cookies.

Some browsers and devices may also offer privacy signals or tracking controls.

Grow Glam will respond to legally required privacy signals where applicable and technically supported.

Blocking cookies may affect parts of the website.

40. Changes to This Privacy Policy

Grow Glam may update this Privacy Policy from time to time to reflect:

• Business changes
• Website updates
• New services
• Technology changes
• Legal requirements
• Privacy practices

The updated version will be posted on our website with a revised “Last Updated” date.

We encourage visitors to review this Privacy Policy periodically.

41. Contact Us

If you have questions regarding this Privacy Policy, your personal information, or your privacy rights, please contact:

Grow Glam
Website:
growglam.com
Email:
info@growglam.com

For privacy requests, please include “Privacy Request” in the subject line of your email.

By using growglam.com, you acknowledge that you have reviewed this Privacy Policy
and understand how Grow Glam may collect and use information as described above.